Returns and Exchanges Policy for https://urchin.fun/
At Oddity SG Pte. Ltd, we are committed to providing our customers with high-quality apparel products. If you received a defective product or the wrong item, we are happy to process a return or exchange for you.
1. Return and Exchange Eligibility Returns and exchanges are only allowed for defective products or wrong items received. If you receive a product that is defective or not the item you ordered, please contact us within 7 days of receiving your order at info@urchin.fun.
2. Return and Exchange Process
If you received a defective product or wrong item, and wish to process a return or exchange, please follow these steps:
- Contact us at hello@urchin.fun within 7 days of receiving your order to initiate the return or exchange process.
- Provide us with your order number, the name and quantity of the product, and a brief description of the issue.
- Upon approval, we will provide you with further instructions for returning the product. Depending on the nature of the situation, we may or may not require you to send the defective product or wrong item back to us.
3. Refunds
If you are returning a defective product or a wrong item, we will issue a full refund, including the original shipping charges, once we receive the returned product. Refunds will be processed to the original payment method used to place the order. If you are not required to send the product back, we will process the refund once the situation has been resolved.
Kindly ensure that your beach shorts has not been worn and is still in the condition that you received it in, with all tags and packaging in tact. 4. Exchanges If you would like to exchange a defective product or a wrong item, we will send a replacement product to you once we receive the returned product. If you are not required to send the product back, we will process the exchange once the situation has been resolved.
Kindly ensure that your beach shorts has not been worn and is still in the condition that you received it in, with all tags and packaging in tact.
5. Shipping
If you are required to send the product back, shipping costs for returns or exchanges are the responsibility of the customer. We strongly recommend that you use a trackable shipping method and retain proof of shipping, as we are not responsible for lost or damaged packages.
6. Contact Us
If you have any questions or concerns about our Returns and Exchanges Policy, please do not hesitate to contact us at hello@urchin.fun.
1. Return and Exchange Eligibility Returns and exchanges are only allowed for defective products or wrong items received. If you receive a product that is defective or not the item you ordered, please contact us within 7 days of receiving your order at info@urchin.fun.
2. Return and Exchange Process
If you received a defective product or wrong item, and wish to process a return or exchange, please follow these steps:
- Contact us at hello@urchin.fun within 7 days of receiving your order to initiate the return or exchange process.
- Provide us with your order number, the name and quantity of the product, and a brief description of the issue.
- Upon approval, we will provide you with further instructions for returning the product. Depending on the nature of the situation, we may or may not require you to send the defective product or wrong item back to us.
3. Refunds
If you are returning a defective product or a wrong item, we will issue a full refund, including the original shipping charges, once we receive the returned product. Refunds will be processed to the original payment method used to place the order. If you are not required to send the product back, we will process the refund once the situation has been resolved.
Kindly ensure that your beach shorts has not been worn and is still in the condition that you received it in, with all tags and packaging in tact. 4. Exchanges If you would like to exchange a defective product or a wrong item, we will send a replacement product to you once we receive the returned product. If you are not required to send the product back, we will process the exchange once the situation has been resolved.
Kindly ensure that your beach shorts has not been worn and is still in the condition that you received it in, with all tags and packaging in tact.
5. Shipping
If you are required to send the product back, shipping costs for returns or exchanges are the responsibility of the customer. We strongly recommend that you use a trackable shipping method and retain proof of shipping, as we are not responsible for lost or damaged packages.
6. Contact Us
If you have any questions or concerns about our Returns and Exchanges Policy, please do not hesitate to contact us at hello@urchin.fun.
